Privacy policy

Localise West Midlands recognises that we have a responsibility to protect and respect your privacy and look after your personal data.

This Privacy Policy, inclusive of our General Terms of Service, explains what personal data we collect, how we use your personal data, reasons we may need to disclose your personal data to others and how we store your personal data securely.

Localise West Midland (LWM) may be both data controller and data processor for your personal data under some circumstances.

We must advise that this policy is subject to change, so please check our website on a regular basis for any further changes.

The new Data Protection legislation comes into force on 25 May 2018

This Privacy Policy sets out your rights under the new legislation.

Who are we?

Localise West Midlands is a think tank, consultancy and campaign group working on localising prosperity and good local economics. We are a company limited by guarantee and our registered office is at The Warehouse, 54-57 Allison Street, Birmingham, B5 5TH

How the law protects you

Data protection legislation states that we are only able to process personal data if we have valid reasons to do so. The basis for processing your personal data includes, but is not limited to, your consent, performance of a contract, to enable billing and remittance, and to contact you for customer service purposes.

How do we collect personal data from you?

We receive information about you from you when you use our website, complete forms on our website, if you contact us by phone, email, live-chat or otherwise in respect of any of our activities, events and services or during the purchasing of any such product. Additionally we also collect information from you when you attend an event or when you inform us of any other matter.

If you provide us with personal data about a third party, you confirm that you have obtained the express consent from the third party for the disclosure and use of their personal data.

Your personal data may be automatically collected when you use our services, including but not limited to, your IP address, device-specific information, server logs, device event information, location information and unique application numbers.

What type of data do we collect from you?

The personal data that we may collect from you includes your name, address, email address, phone numbers, and IP addresses. We may also keep details of your visits to our site including, but not limited to traffic data, location data, weblogs and other communication data. We also retain records of your queries and correspondence, in the event you contact us.

How do we use your data?

We use information about you in the following ways:

  • To process any orders that you have submitted to us;

  • To provide you with products and services;

  • To comply with any contractual obligations we have with you;

  • To help us identify you and any accounts you hold with us;

  • To enable us to review, develop and improve the website and services;

  • To provide customer care, including responding to your requests if you contact us with a query;

  • To administer accounts, process payments and keep track of billing and payments;

  • To detect fraud and to make sure what you have told us is correct;

  • To carry out marketing and statistical analysis;

  • To provide comparative and statistical data for you, our funders and our clients in anonymised form;

  • To notify you about changes to our website and services;

  • To provide you with information about activities, events, publications, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes;

  • To inform you of service and price changes.

How long will we keep your data?

We will keep your personal data for the duration of the period you are a client of LWM or a member of our mailing lists, or we are processing data as part of a study. We will retain your data only for as long as necessary in accordance with applicable laws. We may need to keep your data for legal and/or accounting reasons after you have requested closure of your account with us.

Who has access to your personal data?

Our Team

Only those members of our team who need access to your personal data to carry out their duties will have access.

Third Parties

For the avoidance of doubt, we do not and never will sell your personal data to third parties for marketing or advertising purposes.

We work closely with a number of third parties and we may receive information from them about you. These third parties may collect information about you including, but not limited to, your IP address, device-specific information, server logs, device event information, location information, and unique application numbers. We may link to or use their information within our website, however, in some instances, they may be acting as data controller and they will have their own privacy policies, which we would advise you to read.

We may pass your personal data to third parties for the provision of services on our behalf (for example processing payments). However, we will only ever share information about you that is necessary to provide the service and we have specific agreements or contracts in place, which ensure your personal data is secure and will not be used for any marketing purposes.

We may share your personal data if we are under a duty to disclose data in order to comply with any legal obligation or to protect the rights, property, or safety of LWM or others. This includes but is not limited to exchanging information with other companies and organisations for the purposes of fraud protection, credit risk reduction and dispute policies. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.

Your rights

You have the right to object to our use of your personal data, or ask us to delete, remove or stop using it if there is no need for us to keep it. This is known as your right to be forgotten. There are legal and accountancy reasons why we will need to keep your data, but please do inform us if you think we are retaining or using your personal data incorrectly.

If you do not wish us to store your personal data, we may be unable to provide you with services or information.

Our Privacy Notice shall be made clear to you at the point of collection of your personal data.

Accessing and updating your data

You have the right to access the information we hold about you. Please email your requests to so that we can obtain this information for you.

Links to other websites

We may provide links to third party websites. Since we do not control those websites, we encourage you to review the privacy policies of these third party sites. Any information that is supplied on these sites will not be within our control and we cannot be responsible for the privacy policies and practices of thesesites.

Where we store your personal data

We keep your personal data secure on our computers and any information you supply in person or on paper will also be stored securely.

As the transmission of information via the internet is not completely secure, we cannot guarantee the security of your data transmitted to our site and any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Any sensitive data is encrypted and protected.

Data Breaches

In the event of a data breach, we shall ensure that our obligations under applicable data protection laws are complied with where necessary.

Contact us

Please e-mail any questions or comments you have about privacy to us at

Your right to complain

You have the right to make a complaint about how we process your personal data to the Information Commissioner:

Information Commissioner’s Office
Wycliffe House
Water Lane

Tel: 0303 123 1113